FAQ

How Do I Contact Jared Romey?
For concerns and inquiries, please contact Jared and his team by submitting a ticket at:  https://speakinglatino.freshdesk.com/support/tickets/new We w...
Mon, 9 Sep, 2019 at 6:41 PM
I have feedback or a complaint?
If you have feedback or a complaint please open a new ticket here: https://speakinglatino.freshdesk.com/support/tickets/new Please understand we take ev...
Mon, 9 Sep, 2019 at 6:44 PM
What are your support hours?
Our support is covered between 8am-11am EST - Monday To Friday.  During these times you can expect a 24 hour response.  If you need further response...
Thu, 18 Jul, 2019 at 4:39 AM
Is this really free? How does the free ticket work?
Yes! As soon as you sign up you will receive an email confirming that you are registered for the summit. Check your inbox, spam, promotions or junk folder...
Mon, 9 Sep, 2019 at 7:14 PM
I did not receive my free ticket?
Well, that’s kind of important! If you did not receive your free ticket confirmation, there’s a good chance that you will miss the email reminders with the ...
Mon, 9 Sep, 2019 at 7:14 PM
I did not receive the free Playbook?
The link to download the Playbook was included in your free registration email. Check your inbox, but also your spam, promotions or junk folders for an emai...
Fri, 23 Aug, 2019 at 6:09 PM
The summit started and I did not receive the links to watch the sessions.
Four things could have happened: 1. If you purchased the All-Access Pass you will NOT receive the daily session reminders via email. Since you have instan...
Fri, 23 Aug, 2019 at 6:11 PM
The links to access the sessions are not working! What’s happening?
If you want to watch a session for free within the 48 hour period and the link is not working, check if your school IT department is blocking the site. Some...
Fri, 23 Aug, 2019 at 6:13 PM
I’ve watched almost all of the sessions during the summit, can you send me a PD certificate for these hours?
The PD certificate is exclusive for All-Access Pass holders.  If you purchased the All-Access Pass, log in to your account and follow the step-by-step ins...
Fri, 23 Aug, 2019 at 6:16 PM
When do the sessions expire?
If you purchase the All-Access Pass you have permanent access to the sessions and bonuses. The sessions will never expire for All-Access Pass holders. If ...
Fri, 23 Aug, 2019 at 7:11 PM